mybos takes responsible gambling seriously — not as a compliance exercise, but as a genuine commitment to the wellbeing of every eligible Malaysian adult on this platform. This page outlines the tools, resources and guidance available to help you keep gambling enjoyable, affordable and within your personal limits.
The reality is straightforward: gambling involves risk. Every spin, every bet and every hand carries the possibility of losing money. mybos does not shy away from this fact. Our responsible gambling approach is built on the understanding that the best gambling experience is an informed one — where you set limits before you start, you understand the odds are not in your favour over the long run, and you know when to stop.
Whether you are following a Liga Super Malaysia match, tracking an EPL fixture or trying your luck on a live dealer table, the principles are the same: set a budget, stick to it, and treat every session as entertainment — not as a financial strategy. If you are playing with money you cannot afford to lose, that is a sign to step back.
mybos provides a range of practical tools to help you maintain control. These are available to all registered users at any time. Using them is a sign of strength, not weakness.
Play responsibly. mybos is committed to ensuring that the experience on this platform remains positive, controlled and well within your personal means. Every player deserves the right to make informed choices — and the support to do so.
These tools are built directly into the mybos platform. You can access and adjust them through your account settings at any time, without needing to contact support first.
Set a daily, weekly or monthly cap on how much you can deposit into your mybos account in MYR. Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising a limit includes a mandatory cooling-off period to discourage impulsive decisions.
Choose how long you want each play session to last. Once your time limit is reached, the platform will display a reminder and, depending on your settings, may log you out automatically. Regular breaks help maintain perspective and prevent sessions from running longer than intended.
Enable periodic pop-up notifications during active sessions. These checks display how long you have been playing and your net session result, giving you a moment to consciously decide whether to continue. Reality checks work best when set at 30-minute intervals during longer sessions.
Request a short-term break of 24 hours, 7 days or 30 days without permanently closing your account. During a cooling-off period, your account remains active but deposits, bets and game access are suspended. This is ideal if you feel you need a brief pause to reassess.
If you feel that gambling is becoming a serious problem, you can request a formal self-exclusion. This closes your mybos account for a minimum period of six months, with the option to extend to permanent exclusion. Self-exclusion is processed within one business day of receiving your request.
Set a cap on how much you are willing to lose within a defined period. Once your loss limit is reached, further gameplay is suspended until the period resets. Loss limits are particularly useful for sports betting, where a run of results can quickly exceed a casual player's intended budget.
Deposit limits are the single most effective tool for keeping your gambling budget under control. mybos offers three standard limit periods to suit different spending habits.
Set a maximum amount in MYR that you can deposit within any 24-hour period. Ideal for players who gamble frequently and want tight daily control over their spending.
Cap your total deposits over a rolling 7-day window. A weekly limit is useful if your play is concentrated on weekends around EPL fixtures or major sporting events.
Set the maximum you are comfortable depositing across a full calendar month. A monthly cap aligns naturally with salary cycles and helps you plan entertainment spending in advance.
Deposit limit reductions take effect immediately. Increases are subject to a mandatory 24-hour reflection period before they become active. This built-in delay is intentional — it gives you time to reconsider before committing to a higher spend level.
Self-exclusion is a serious and effective tool for anyone who feels that their gambling has moved beyond their control. mybos processes all self-exclusion requests promptly and without question. Once activated, your exclusion is binding — you will not be able to reinstate your account until the minimum exclusion period has expired, and even then, only after a deliberate reapplication process with a mandatory cooling-off review.
Send a written self-exclusion request to [email protected]. Include your registered email address and your preferred exclusion period (minimum 6 months, or permanent).
mybos will acknowledge your request and confirm account suspension within one business day. All deposits, gameplay and withdrawals will be suspended immediately upon confirmation.
When your exclusion period expires, returning to play is not automatic. You must submit a deliberate reinstatement request, which includes a 24-hour cooling-off period and a welfare check from our support team.
Important: Self-exclusion covers only mybos. If you are concerned about your gambling across multiple platforms, we strongly encourage you to seek assistance from a professional support service that can help you access broader exclusion options and counselling resources. Please see the support section below.
Problem gambling rarely appears suddenly. It develops gradually, and the warning signs are often dismissed or rationalised. Recognising them early gives you the best chance of regaining control before serious harm occurs.
Continuing to bet after losses specifically to try to win back what you have lost — rather than because you are enjoying the entertainment — is one of the clearest early indicators of problematic behaviour.
Using money set aside for rent, utilities, food, family obligations or any other essential expense to fund gambling sessions is a serious warning sign that warrants immediate action.
If you feel the need to conceal how much you are gambling — or how much you have lost — from family members, friends or a partner, that discomfort is telling you something important.
Using gambling as a way to manage stress, anxiety, loneliness, boredom or emotional distress shifts it from entertainment to a coping mechanism — a pattern that tends to escalate over time.
Finding that you consistently exceed the time or money limits you set for yourself before a session begins, or that you are unable to walk away when you intended to, suggests that voluntary control is weakening.
Taking out loans, borrowing money from family or friends in Malaysia, or liquidating savings specifically to fund gambling activity is a clear sign that the situation requires professional support.
When gambling sessions begin to interfere with professional responsibilities, academic obligations or family time — particularly around festive periods or sporting seasons in Malaysia — it has crossed a threshold that needs to be addressed.
Feeling restless, irritable or anxious when you are not gambling, or finding it difficult to enjoy other activities as much as you once did, may indicate that gambling has developed a compulsive dimension.
If you recognise three or more of these warning signs in your own behaviour, we encourage you to take a break immediately, use the mybos self-exclusion or cooling-off tools, and consider reaching out to one of the support resources listed below. Seeking help early is far better than waiting until the situation becomes severe.
The following questions are adapted from standard responsible gambling self-assessment frameworks used by support organisations internationally. Answer them honestly and privately — there are no right or wrong answers from mybos's perspective, but your own answers may tell you something worth acting on.
If you answered yes to any of these questions, it may be a good time to review your gambling habits, use one or more of the platform tools described above, or speak with a support service. These questions are a starting point for honest self-reflection — not a clinical diagnosis. Professional resources are listed in the section below.
mybos is a platform, not a counselling service. If you or someone you know needs professional support for gambling-related difficulties, the following organisations provide confidential, non-judgmental assistance. Contact details are listed as plain text for reference.
Talian Kasih 15999 is a Malaysian government welfare helpline operated by the Ministry of Women, Family and Community Development. It provides free, confidential counselling and referral services for individuals experiencing a range of personal difficulties, including financial stress and addictive behaviour. Available around the clock. Contact number: 15999 (plain text only — not a clickable link).
GamCare is an internationally recognised organisation providing information, advice and support for people affected by problem gambling. Their resources are available in multiple languages and can be accessed by Malaysian users seeking guidance on self-exclusion frameworks, budgeting tools and counselling referrals. GamCare operates a National Gambling Helpline in various jurisdictions and publishes extensive self-help materials online.
Gamblers Anonymous is a global peer support fellowship for individuals who wish to stop gambling. Based on a 12-step recovery programme, it offers regular group meetings — including online sessions accessible from Kuala Lumpur, Penang, Johor Bahru and other Malaysian cities — providing a confidential community of people with shared experience.
The mybos support team is available 24 hours a day, 7 days a week to process self-exclusion requests, set deposit or loss limits on your behalf, provide referrals to professional support services, and answer any questions you have about responsible gambling tools available on the platform. Contact us at [email protected] (plain text only — not a clickable link).
You do not need to be in crisis to reach out to a support service. These organisations are available for anyone who wants to better understand their relationship with gambling — whether they are experiencing serious difficulty or simply want to set better boundaries going forward. Seeking information early is always the right choice.
mybos is strictly for adults aged 21 and above. This is not a guideline — it is a hard requirement enforced through the account registration process, KYC verification and ongoing monitoring. No person under the age of 21 may hold a mybos account or access gambling content on this platform.
Parents and guardians in Malaysia are encouraged to take the following steps to prevent underage access to online gambling platforms on shared or household devices:
Zero tolerance for underage access. mybos will permanently close any account found to be held by a person under the age of 21. Any funds in such an account will be dealt with in accordance with applicable legal requirements. We take our age restriction obligations seriously on behalf of Malaysian families and communities.
Before your next session on mybos, take two minutes to review your deposit limits, session controls and responsible gambling settings. A few small actions now can make a big difference to your long-term experience. Play smart, play within your means, and enjoy mybos for what it is — entertainment.
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