Purpose Limitation
mybos collects only the personal data necessary to operate the platform, verify eligibility, process payments and comply with applicable legal obligations. We do not collect data for unrelated commercial purposes.
Data protection & privacy
mybos Privacy Policy
This Privacy Policy explains how mybos collects, uses, stores, shares and protects personal data belonging to users of the mybos.cam platform. Please read this document carefully. By registering an account or accessing any part of mybos, you acknowledge that you have read and understood the practices described below.
Our privacy commitments
Six Core Privacy Principles at mybos
These principles summarise the mybos approach to personal data. They complement — but do not replace — the full Privacy Policy document below. Please read both carefully.
Security by Design
All data transmissions between your device and mybos are encrypted via SSL. Account data is stored using industry-standard security controls, including access restrictions and encrypted storage for sensitive fields.
No Unauthorised Sale of Data
mybos does not sell, rent or trade your personal data to third parties for their independent marketing or commercial purposes. Data sharing is limited to service delivery and compliance contexts described in this policy.
Retention Limits
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal retention requirements. Data no longer required is deleted or anonymised.
User Rights Respected
Subject to applicable law, mybos users have the right to access, correct, restrict, object to and in some circumstances request deletion of their personal data. Requests should be directed to our support team.
Transparent Processing
mybos is transparent about what data we collect, why we collect it and who we share it with. This Privacy Policy is updated when our practices change and users are notified of material amendments.
Introduction
mybos ("we", "us", "our" or "the Platform") operates the website at mybos.cam, an English-language digital entertainment platform providing online casino game information, sports betting markets and responsible gambling guidance for Malaysian adults aged 21 and above. We are committed to protecting the privacy of every individual who interacts with the Platform.
This Privacy Policy ("Policy") describes how mybos collects, processes, stores, transfers and protects personal data in connection with your use of mybos.cam and any services, features or content accessible through it. This Policy should be read alongside the mybos Terms and Conditions, which govern your overall use of the Platform.
By registering a mybos account, completing the KYC verification process or otherwise accessing the Platform, you confirm that you have read this Policy and that you consent to the data practices described herein to the extent such consent is required by applicable law. If you do not agree with this Policy, you must discontinue your use of mybos immediately.
Malaysian Users: mybos is an internationally operated platform. The Personal Data Protection Act 2010 (PDPA) of Malaysia may apply to some aspects of our data processing activities involving Malaysian residents. mybos takes its obligations under applicable data protection frameworks seriously and processes personal data in good faith.
Definitions
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could identify a living individual, directly or in combination with other data. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, transfer, disclosure and deletion. |
| "Data Controller" | mybos, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of mybos under a contractual arrangement, such as a payment gateway or identity verification provider. |
| "User" / "you" | Any individual who registers for, accesses or uses the mybos platform. |
| "KYC" | Know Your Customer — the identity verification process required to confirm account eligibility and comply with applicable obligations. |
| "Cookie" | A small data file placed on a user's device by a website to remember information about the user's session or preferences. |
| "MYR" / "RM" | Malaysian Ringgit, the primary transaction currency used on the Platform. |
Personal Data We Collect
mybos collects personal data across several categories depending on the nature of your interaction with the Platform. The categories below describe the types of information we may hold about you.
Identity Data
Full legal name, date of birth, gender, nationality and government-issued identification numbers where provided during KYC.
Contact Data
Email address, Malaysian phone number, residential address and city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam).
Financial Data
Payment method details, transaction amounts in MYR, deposit and withdrawal history, and payment provider reference numbers (e.g., FPX, DuitNow, Touch 'n Go eWallet, Maybank, CIMB).
Technical Data
IP address, device type, operating system, browser type, session identifiers, time zone and access logs.
Usage Data
Game history, bet amounts, session duration, pages visited, features used and responsible gambling tool interactions.
Communications Data
Records of correspondence with mybos support, including support ticket content, complaint submissions and live chat transcripts.
mybos does not knowingly collect sensitive personal data (such as racial origin, religious beliefs or health information) unless this is directly relevant to a specific regulatory obligation, such as responsible gambling self-exclusion documentation.
How We Collect Your Data
mybos collects personal data through the following means:
- Direct collection: Data you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support or submitting a complaint.
- Automated collection: Technical and usage data collected automatically through cookies, web analytics and server logs when you access and interact with the Platform.
- Third-party sources: Identity and fraud-screening data received from KYC verification providers, payment processors and fraud prevention services that mybos engages to operate the Platform securely.
- Publicly available sources: In limited circumstances, mybos may supplement account records with information from publicly available databases to fulfil legal compliance obligations.
mybos does not purchase personal data lists from data brokers or third-party marketing companies. All data we hold is either provided directly by you or collected through the operation of the Platform in the ordinary course of service delivery.
Legal Basis for Processing
Where applicable data protection law requires mybos to identify a legal basis for processing personal data, we rely on the following grounds:
- Contractual necessity: Processing required to create and manage your account, verify your identity, process deposits and withdrawals in MYR, and deliver the services described in the mybos Terms and Conditions.
- Legal obligation: Processing required to comply with applicable anti-money laundering, KYC, age verification and data retention obligations under international licensing frameworks.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring and business analytics, where these interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific and informed consent where we request it explicitly, such as for the use of non-essential cookies or certain marketing communications.
How We Use Your Personal Data
mybos uses the personal data it collects for the following purposes, each of which is necessary to operate the Platform effectively and responsibly:
- To register, verify and maintain your mybos account, including age and identity verification to enforce the 21+ eligibility requirement.
- To process deposits and withdrawals in MYR through payment channels including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong.
- To provide access to casino games, live dealer services, sports betting markets and other Platform features.
- To monitor and enforce responsible gambling commitments, including processing self-exclusion requests, deposit limit settings and session control preferences.
- To detect, investigate and prevent fraud, money laundering, bonus abuse and other forms of prohibited conduct.
- To communicate with you regarding your account, transactions, Platform updates, policy changes and support requests.
- To improve the Platform through usage analytics, A/B testing and product development activities conducted on aggregated or anonymised data wherever possible.
- To comply with legal, regulatory and contractual obligations applicable to mybos under its international licensing framework.
mybos does not use personal data to make automated decisions that produce significant legal or similarly significant effects on users, unless explicit consent has been obtained or such processing is required by law.
Data Sharing & Disclosure
mybos does not sell, rent or trade your personal data to third parties for their independent commercial use. We may share personal data with the following categories of recipients only where necessary and in accordance with this Policy:
- Payment processors: Financial data shared with FPX, DuitNow, Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Hong Leong and other payment providers solely to execute your requested transactions.
- KYC and identity verification providers: Identity data shared with third-party verification services to confirm account eligibility and comply with anti-money laundering obligations.
- Fraud prevention and security services: Technical and usage data shared with fraud screening providers to protect the Platform and its users from unauthorised activity.
- Game and platform technology providers: Limited usage data shared with game studios and platform software providers to support game delivery, RNG auditing and fair play certification.
- Legal and regulatory authorities: Personal data disclosed to competent authorities where required by applicable law, court order or lawful regulatory demand.
- Professional advisors: Personal data disclosed to legal counsel, auditors or insurers where necessary to defend mybos's legal rights or comply with professional obligations.
All third-party data processors engaged by mybos are required to process personal data only for the specified purpose, in accordance with mybos's instructions and subject to appropriate contractual data protection obligations.
Cookies & Tracking Technologies
mybos uses cookies and similar tracking technologies to operate the Platform, remember your preferences and improve your experience. The categories of cookies we use include:
- Strictly necessary cookies: Essential for core Platform functionality, including session management, account authentication and security features. These cannot be disabled without materially impairing your use of mybos.
- Functional cookies: Used to remember your language preferences, display settings and responsible gambling configuration choices.
- Analytics cookies: Used to collect anonymised usage statistics that help mybos understand how users navigate the Platform and identify areas for improvement. These cookies do not identify you personally.
- Performance cookies: Used to monitor Platform load times, error rates and infrastructure performance to maintain service stability.
mybos does not deploy third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements to users on external websites.
You may adjust cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain Platform features, including account login. Disabling analytics or functional cookies will not prevent you from using the core Platform.
Data Security
mybos implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the mybos Platform.
- Encrypted storage of sensitive account fields, including password hashes and payment reference identifiers.
- Role-based access controls restricting access to personal data to authorised personnel with a legitimate need.
- Regular security assessments and vulnerability testing of the Platform infrastructure.
- Incident response procedures to detect, investigate and mitigate the impact of any personal data breach in a timely manner.
While mybos takes data security seriously, no electronic transmission or storage system is entirely free from risk. You are responsible for maintaining the security of your own account credentials and for notifying mybos promptly if you suspect that your account has been accessed without authorisation.
Data Retention
mybos retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to satisfy applicable legal, regulatory or contractual retention requirements. The following retention principles apply:
- Account registration data and KYC documentation are retained for the duration of the account relationship and for a minimum period after account closure as required by anti-money laundering and licensing obligations.
- Transaction records, including deposit and withdrawal history in MYR, are retained for the period required by applicable financial record-keeping rules.
- Support correspondence and complaint records are retained for a reasonable period to facilitate the resolution of disputes and to maintain an audit trail.
- Technical and usage data collected via cookies and analytics is retained in accordance with the purposes described in Section 8 and is anonymised or deleted when no longer required.
When retention periods expire, mybos securely deletes or irreversibly anonymises the relevant personal data. If you request account closure, mybos will retain the minimum data required by law and delete all other personal information within a reasonable period following the closure.
International Data Transfers
mybos operates as an internationally licensed platform. Your personal data may be transferred to, stored in or processed by systems and personnel located in countries outside Malaysia. In such cases, mybos takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable standards, including:
- Contractual data processing agreements with third-party processors that impose obligations equivalent to those applicable to mybos.
- Transfer to jurisdictions that provide an adequate level of data protection under applicable international standards.
- Implementation of technical security measures, including encryption, to protect data in transit and at rest regardless of the storage location.
By creating a mybos account, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia. mybos will not transfer your data to jurisdictions that do not provide appropriate protections without your consent or a lawful transfer mechanism.
Your Privacy Rights
Subject to applicable law and the specific conditions attached to each right, mybos users may exercise the following data protection rights by contacting the mybos support team:
Right of Access
Request confirmation of whether mybos processes your personal data and obtain a copy of the data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data that mybos holds about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, where consent is withdrawn, or where processing is unlawful — subject to overriding legal retention obligations.
Right to Restriction
Request that mybos temporarily suspends processing of your data while accuracy or lawfulness is under review.
Right to Object
Object to processing carried out on the basis of mybos's legitimate interests where your individual circumstances outweigh those interests.
Right to Portability
Request transfer of personal data you provided to mybos in a structured, commonly used machine-readable format, where technically feasible.
mybos aims to respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case mybos will notify you of the extension and the reason for it. mybos reserves the right to verify your identity before processing any data rights request to prevent fraudulent or unauthorised access to personal data.
Children & Minors
mybos is strictly intended for adults aged 21 and above. The Platform does not knowingly collect personal data from any individual under the age of 21. Age verification is required as part of the account registration process and mybos reserves the right to request supporting identity documentation at any point to confirm eligibility.
If mybos becomes aware that personal data has been collected from an individual under the minimum age threshold, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a mybos account, please notify us at [email protected] so that we can investigate and take appropriate action without delay.
21+ only. mybos enforces strict age controls. Attempting to register or use the Platform while under the age of 21 is a breach of the mybos Terms and Conditions and may be reported to relevant authorities where required by applicable law.
Changes to This Privacy Policy
mybos reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. Revised versions of this Policy will be published on this page with an updated effective date.
Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — mybos will take reasonable steps to notify registered users via their registered email address or through a prominent notice displayed on the Platform prior to the changes taking effect.
Your continued use of mybos after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how mybos protects your personal data.
Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or to the personal data mybos holds about you, please contact the mybos privacy and support team through the following channel:
- Website email: [email protected] (plain text only — not a clickable link)
- Support availability: 24 hours a day, 7 days a week
- Response target: Acknowledgement within 2 business days; substantive response within 30 days
mybos's support team can assist users located anywhere in Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam. For data rights requests, please include your registered email address and a brief description of your request so that our team can locate and verify your account efficiently.
For responsible gambling concerns, self-exclusion requests or deposit limit adjustments, please visit our dedicated Responsible Gambling page or contact support directly. Responsible gambling requests are treated as priority items and processed within one business day.
Privacy Reviewed. Explore mybos Responsibly.
Now that you understand how mybos handles your personal data, head to the homepage to explore casino games, sports markets and our full suite of responsible gambling tools — all in one transparent platform for Malaysian adults aged 21 and above.
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